How is DocShipper Shaping the Future of Procurement?

DocShipper is an international shipping and logistics company that assists its clients with all facets of commodity purchase, transportation, and storage, but DocShipper isn’t even close to being a standard import/export business. In actuality, they are essentially the opposite. In addition to committed customer service, they made the decision to “shake up” this staid sector of the economy and develop “new standards” based on technology

DocShipper: more than a Sourcing Company

The initial offices of Docshipper, which were established in Tunisia’s capital city of Tunis in October 2020, are there. Docshipper was created in 2019 and maintains its headquarters there. DocShipper, a French industry pioneer, now does business in over 40 countries and has expertise in Africa, Asia, Australia, North and South America, and Europe.

The story begins with two brothers, Nicolas and Pierre Rahmé, who decided to develop a novel and ambitious model for the import-export industry at the beginning of the story. They founded the import-export startup company Siam Shipping.

In the beginning, it operated as an international freight forwarder in Thailand. However, the concept quickly gained traction and moved outside this country’s borders to cover all of ASEAN and China. The upshot of this evolution was the creation of Docshipper!

For companies, SMEs, and consumers, set out to revolutionize supply chains and global logistics. In order to become the Airbnb of international logistics, DocShipper intends to serve as a middleman between the forwarder/mover and the client.

The group now has lofty goals. Due to a desire to establish itself in this industry, it currently plans to expand into every continent on the planet with the single goal of capturing market share to generate a 1 billion USD in revenue by 2028.

With 11 years of experience in the import/export industry, DocShipper is the only company that offers the combination of these three services under one roof. Nicolas Rahme, the CEO of DocShipper, sums up the company’s mission in the following way: “Our challenge? To satisfy all the unhappy clients of the import-export giants.”

In fact, DocShipper, which has operations in Asia, Europe, and Africa in addition to operating globally through a network of agents, is the first business to merge three departments to thoroughly control the supply chain:

  • Global logistics to meet the demand for freight (transportation, packaging, and customs clearance);
  • 3PL to help E-Commerce companies with logistics (storage, order preparation, last-mile delivery).

For each of its clients, the business provides specialized shipping, consignment, and customs services (sea, air, rail, and road). The company has an edge over its competitors because of its flexibility.

Docshipper is also one of the few import/export businesses to accept bitcoin and Ethereum payments (since 2020). For instance, when a sourcing account is opened, a sample is ordered, or a prototype is paid for to be sent… Credit cards, PayPal, or Western Union are the fastest and least expensive methods of payment in this situation.

Furthermore, it is a 100% digitized operation. Each project receives a consultant after they carefully consider each instance. To ensure everything goes smoothly, this professional will walk you through the entire procedure. Additionally, the Docshipper solution eliminates the need for inconvenient travel to your supplier. With our fully digital operating mode, you may save a lot of money and the process is greatly streamlined.

Finally, the customer support of Docshipper is incredibly quick to respond. At DocShipper, they put the customer first, and communication is a crucial part of their strategy. It’s not difficult because we’ve made getting in touch with each other as straightforward as possible. There are several ways to get in touch including email, internet chat, phone, and messaging apps like WhatsApp

A to Z Procurement Support

Due to its knowledge, DocShipper is aware of every potential problem that an importer can run into. For this reason, they wish to completely transform the importation process through their business model.

Step 1: Technical specifications

To ensure a transparent and productive collaboration, Docshipper first goes over the requirements, desires, and procedures : 

  1. The needs of the customer are stated in terms of the desired product, in preference order :
  • Website for reference shopping (Amazon, Alibaba, AliExpress, etc.)
  • Detailed specifications if the previous link is insufficient.
  • Photos, if the previous link is insufficient.
  • Other details, needs, and requirements.
  1. The MOQ (Minimum Order Quantity), which is the smallest amount of purchase anticipated with sole reference to the initial order. For instance, if you want to order 10,000 motorcycles, we need to know how many you want in each color and power level.
  1. The reference target price. It’s around the target price. It’s not required, but if, for instance, you have received proposals in the past, we advise sending them to us so that we can save time in our searches and attempt to undercut a price that you have already negotiated. The targeted price may also enable us to look for a level of variety relevant to your search.

DocShipper starts out with a 100% customer satisfaction guarantee.

Step 2: Supplier Research & Negotiation

Then Docshipper compiles a short list of a few trustworthy suppliers and manufacturers in China and Asia in accordance with your requirements. Docshipper’s experts monitor the compliance of goods and suppliers, and they examine the numerous guidelines in force in the country where the import is being considered (CE marking, RoHS standard, EEC, ISO, etc.).

Step 3: Sending Samples to the Client

After validation of the customer, Docshipper provides samples. Sampling is a crucial step in the manufacturing process and can protect your company from unpleasant surprises when your items are delivered. Because you want your finished product to precisely match your specifications, sampling is an essential part of good manufacturing practices.

Step 4: Quality Control

Asian vendors are not always reliable, and you can get really unpleasant surprises! To reduce the dangers, it is crucial to do quality control of the items. A simple mistake or misunderstanding on your part is all it takes to affect the entire supply chain! Imagine, for instance, if 10%, 20%, or more of your products are flawed! It is not that uncommon. 

That’s why Docshipper provides quality control. Your items’ quality and integrity will be guaranteed by their inspection services. Compliance is frequently required, particularly when importing into western nations like Europe or the US/Canada. At every stage of production, the inspectors keep an eye on the condition and quality of your products to make sure that the factories are adhering to all of your needs and specifications.

Step 5: Legal & Compliance

In order to prevent unwarranted risks and verify that your items comply with the legal requirements that are relevant at the point of origin and prohibitive fines or customs issues at the point of destination. DocShipper can assist you with getting your goods evaluated in line with both international and national safety requirements

They offer numerous approved partners in China and Asia (well-equipped ISO 17025 certified laboratories) who can satisfy all of your laboratory test requirements and assist you in finding/selecting the relevant labs. Manage all the paperwork and translations required by the majority of laboratories before they consent to test your products.

Step 6: Packaging the goods

Finally, Docshipper can provide you with packing services because packing is a crucial phase in your move, this step is often overlooked. DocShipper packaging teams receive ongoing training to be up-to-date with global norms for excellent packing procedures. Additionally, it gives them a chance to learn all forms of packaging and continuously improve our workflow. 

A Unique Business Model for a Simpler Procurement Process

Putting the focus back on the customer

The majority of the time, traditional freight forwarding and sourcing businesses target bigger organizations. Small businesses and independent traders are frequently left in a bind since they frequently struggle to get a timely response about their importations from their agents.

The creators of DocShipper saw this as a chance to interact with people, SMEs, and key accounts on a worldwide scale. The three pillars that make up DocShipper’s business strategy was created to integrate the trading process for businesses all around the world.

They are as follows:

  1. Marketing: Rather than depending on established ties, which favour larger organizations, DocShipper relies on digital marketing to engage with clients on a worldwide scale. DocShipper can be very visible online, attract more clients, and successfully connect across boundaries thanks to digital marketing.
  1. Proactive customer service: To provide better support to its clients, DocShipper works with local experts, implements scalable procedures, and makes use of CRM technology. They offer a variety of digital channels through which customers can readily communicate with them at any time.
  1. Network: Across its global reach, DocShipper has a well-established network of dependable suppliers and agents. DocShipper includes trustworthy shipping firms, suppliers, and warehouses in each of its 40 markets.

A single point of contact throughout the supply chain

The end-to-end solution offered by DocShipper is designed to make supply chain management less difficult. DocShipper assumes control of the procedure so that clients don’t need to be concerned about problems that develop between the supplier, shipping agent, and customs official.

  • Purchasing goods from several nations while managing quality control and regulatory requirements
  • traditional customs clearance and freight forwarding
  • Utilizing third-party logistics to help with product delivery to customers from their own warehouses

“We take care of the project 100% of the way,” says Nicolas Rahme, Founder & CEO of DocShipper. “We deal with every aspect of the project, from the door of the supplier to the door of the customer. That’s what makes us different – we are in control of the whole project.”

Asset-light

DocShipper is also an activity based on a light and flexible structure.

Like the new digital champions (Uber, Airbnb, TripAdvisor, Booking.com, etc.), it is “simply” based on 4 pillars:

  • Digital marketing: strong online visibility to increase its flow and capture the market;
  • Sales process: DocShipper does not sell, but assists and serves from A to Z;
  • Tech: automation for better productivity & optimizing UX;
  • Global network: the 3 previous pillars allow DocShipper to “easily” build a global network.

An innovative and scalable approach that also gives DocShipper total independence: the group has been bootstrapping since its inception and displays financial health that would make more than one dream of a start-up.

About Nicolas Rahmé, the Founder 

Nicolas Rahmé, a French native who was born in 1991, is fascinated by emerging technologies, the startup scene, as well as many more practical sciences like geopolitics, finance, and economics.

Siam Shipping is an import-export business venture he started after graduating with a master’s degree from a business school in Paris in 2015.

It began as a digital freight forwarder with a Thai base of operations. But very quickly, the initiative took off and spread through many companies throughout this nation’s borders and into ASEAN and China.

Nicolas decided to co-found DocShipper Group in 2019, an ambitious and distinctive model in full growth in the import-export sector, after 5 years on the market and on the strength of this strong expertise.

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